The discussion will explore how organisations are navigating the evolving intersection of workforce transformation, productivity, cost discipline, and AI investment - and importantly, what this looks like in practice at an enterprise level.

Drawing on Fonterra’s experience and IBM’s “Client Zero” lens, the session will focus on practical leadership considerations including:
• Balancing operational performance with capability investment
• Workforce transformation and organisational readiness
• The role of technology and AI in driving productivity
• Navigating cost pressure while maintaining culture and customer outcomes
• Lessons learned from transformation within large enterprise environments