As Chief Information and Digital Officer at Services Australia, Charles McHardie AM leads the largest technology group within the Australian Government, overseeing critical digital infrastructure and transformation programs that deliver vital services - Centrelink, Medicare, Child Support, and myGov - to millions of Australians.

At this exclusive luncheon, Charles will share insights into Services Australia's evolving digital strategy, the delivery of major whole-of-government transformation programs, and the agency’s role in shaping a more responsive, secure, and customer-centric public service. Drawing on more than 30 years of leadership in both the public service and the military, Charles brings a unique systems thinking approach to government technology and will reflect on the intersection of digital innovation, service delivery, and resilience in a time of accelerating change.

This session will offer an off-the-record opportunity for senior executives to engage directly with one of the government’s most influential digital leaders.